Effective Date: 20/12/2024
At ConnectAirtime.com, we are committed to providing high-quality global airtime top-up services. We understand that issues may arise, and we strive to address them promptly. Please review our Return Policy carefully.
1. Eligibility for Returns
Our return policy applies to situations where:
- A transaction was unsuccessful due to an error on our part.
- Airtime was not delivered to the intended recipient despite successful payment.
- There are technical issues that prevent service delivery.
Note: Errors caused by incorrect recipient details provided by the user are not eligible for refunds or returns.
2. Requesting a Return
To request a return, you must contact us within 7 days of the transaction date. Provide the following information to expedite the process:
- Transaction ID or receipt.
- The recipient’s phone number and network provider.
- A detailed explanation of the issue.
3. Non-Refundable Situations
Returns are not applicable in the following circumstances:
- Incorrect recipient details entered during the transaction.
- Transactions that have been successfully processed and delivered.
- Changes of mind after the transaction is completed.
4. Resolution Process
Once a return request is received, we will:
- Verify the transaction and investigate the issue.
- Provide updates on the status of your request.
- Resolve the issue by reprocessing the transaction or issuing a refund if eligible.
5. Refund Method
Approved refunds will be issued to the original payment method used for the transaction. Refund processing may take 5–7 business days, depending on your payment provider.
6. Contact Us
If you have questions about our Return Policy or need to file a return request, please reach out to our support team:
Email: support@connectairtime.com
Phone: 08036095077
Address: NO 8, NWACHUKWU STREET. PEACE
ESTATE AGO PALACE , OKOTA, LAGOS
STATE, NIGERIA
We appreciate your trust in ConnectAirtime.com and are committed to ensuring your satisfaction.